Emotional Intelligence

We are often given the response, “What is Emotional Intelligence?” when we talk about that aspect of our business. That is one of the reasons for our certification by TalentSmart on this topic. Emotional Intelligence (EQ) was first introduced by Daniel Goleman in 1995 as the missing link in high performance, when before that time IQ was thought to be the major driver of success. Yet what was discovered is that the ability to recognize our own emotions as they surface throughout the day and to manage them effectively is what ensures more productive interactions at work with our peers and customers.

This is why it’s surprising that more companies don’t know about EQ as a tool to help their employees develop their skills for success. EQ was never taught in schools in the past. Most people learned how to respond to situations from watching the examples of their own families, mentors and colleagues, sometimes building up years of bad habits and reactions that become natural responses. When so ingrained, it is difficult to identify these as anything other than just
“who we are.”

Brene Brown, author of Daring Greatly, often talks about the fact that we are neuro-biologically hardwired for connection, love, and belonging. This spills over into the workplace, and people are constantly reacting to situations around them, often in negative ways, when they feel disconnected from the team, unheard, or threatened in some (perceived) way. Building a higher EQ will help you understand your own emotions to then work better with others for maximum performance. When everyone in your department or company is also responding from a place of higher Self-Awareness, you will see better outcomes and productivity as a result.

Valerie M. Sargent Talent Smart Certificate

See the TalentSmart article “The Case for EQ” for interesting stats and research, such as:
A study showed that after supervisors at a manufacturing plant received training in emotional competencies such as how to listen better and help employees resolve problems, lost time accidents were reduced by 50%, formal grievances were reduced from an average of 15 per year to 3 per year, and the plant exceeded productivity goals by $250,000. (Pesuric & Byham, 1996)

Read the full article here: The Case for Emotional Intelligence

Learn how your EQ can impact how you manage your behavior in order to make better decisions. You will learn your areas of strength as well as identify any triggers and areas for development.

We conduct two levels of classes on this topic (Mastering EQ – Level I and Level II), and provide Executive Coaching with an in-depth EQ Leadership Assessment as well.

Let us help you take your career to the next level!

  1. It’s in the Pause
    Emotional Intelligence has been proven to be one of the key factors in a person’s overall success. One reason we are able to manage ourselves and our relationships effectively comes down to this important component: It’s in the Pause™. The pause is that critical moment that can make or break a relationship, a sales transaction, or an opportunity for great leadership. In this keynote, you will learn the most important times to pause, including pausing for clarity, impact, confusion, authenticity and empathy. Discover how to dig deeper to create more meaningful self-discovery and purpose while building better teams.
  2. Discovering Emotional Intelligence
    Whether you are aware of it or not, your emotions are constantly surfacing on the job in things you think, see or do every day.  This one-day class taught by our TalentSmart certified trainer will help you learn the four components of Emotional Intelligence (EQ). You will assess and understand your current EQ, learn where to focus your development, and we will help you create a customized development plan to increase your EQ in the future.  You will leave with 66 strategies that will help you communicate effectively, make better decisions, handle conflict well and be a better team player. (Once completed, there is a second level available entitled “Developing Emotional Intelligence.”)
  3. Executive Coaching
    Executive Coaching is a relationship that focuses on the Coach being a change agent to help you achieve specific goals with regard to professional development and organizational growth. YPA offers coaching for all levels of executives and leaders, and we have the right coach for you. Our targeted assessments will help determine areas of growth needed.

    Do you know what brings out your worst attributes? Are you aware of how your moods and approaches impact your employees? Does your overly demanding client send you into a panic mode? Do you make decisions that don’t align with your values and cause you regret? Do you not connect well with your team? You can benefit with our EQ Executive Coaching, which is centered on developing your Emotional Intelligence (EQ) skills to bring out the best in yourself and those around you.

Do you have questions on how to increase your EQ? We have answers. Just ask!