Our clients think we’re awesome. Here’s why:
An incredible ability to connect with students and keep them engagedValerie Sargent has been providing leasing training to our teams for the past 4 years. She has an incredible ability to connect with her students and keep them engaged while providing a fun and positive learning experience. I would highly recommend Yvette Poole & Associates for your training needs.
Sales and Leasing Manager
Shea Apartment Communities
I thought it was the best material I had ever seenA training perspective of our Train the Trainer and On-Boarding Programs:
“I have been teaching leasing seminars for many years and I have heard many motivational speakers. I was not only captivated with this seminar, I was motivated and learned a lot. When my former company purchased YPA’s Train the Trainer program to create our on-boarding program and in-house leasing university, I thought it was the best material I had ever seen, and the way it was implemented was exciting and put us steps above the rest. Thank you so much for your knowledge and motivation.”
The Liberty Group
Professionalism, consultative approach and real understanding of what it takesWorking with the Yvette Poole & Associates team was a huge success! They were able to re-engineer existing training manuals and bring them to life. The interactive exercises, graphics and testing changed the entire experience for the learner, as well as improved their retention of the material. The professionalism, consultative approach and real understanding of what it takes to produce excellent training courses was evident from day 1. I was impressed with the entire process!
-Sharon Ruttenbur, CPLP®
Vice President – Sales and Training
Without a doubt one of the best things our company has invested in“YPA has heightened our level of professionalism and has brought to light many aspects of H/R related issues that quite frankly as a company we had previously overlooked, turning these areas into opportunities for organized growth while also promoting a harmonious workforce.
One of the many areas that YPA excels in is the area of On-Boarding. This has been a jewel for our company. Every new hire has a customized On-Boarding itinerary that gives them touches with every department, focusing on the ones they will work with the most. Combined with the orientation program they designed for us, it has made EVERY new hire feel like a wanted part of the team very quickly. This, along with their availability, resources and empathetic management training, is without a doubt one of the best things our company has invested in.”
Human Resources, Fleet Manager
Consolidated Smart Systems
Walk away with a real understanding of the industry basics“I love that Yvette Poole & Associates have the ability to customize training classes and plans for their clients. Prime’s Mission Possible Leasing Training, created and instructed by YPA, is an engaging and motivating training class. Prime Associates, new to the multifamily business, walk away with a real understanding of the industry basics. Experienced associates find the class a comprehensive refresher and report that they were pleasantly surprised to learn something new.”
-Ginger Bly Farah
Director of Revenue Management
Informative, engaging and entertaining. Definitely worthwhile – a “10”!“The “Keirsey Profile” workshop lead by Dan T. was fantastic. It gave us all great insight to ourselves and each other. Dan’s moderation was informative, engaging and entertaining. Definitely worthwhile – a “10”!”
Yvette Poole & Associates did a masterful job with our Manager’s Conference.“Yvette Poole & Associates did a masterful job with our Manager’s Conference. YPA helped find a great facility, created an interesting and fun team building curriculum, and facilitated the informative debrief after the conference. Their associates are fun, friendly, and well training. YPA makes your conference a great learning experience for all participants.”
-Valerie J. Kunz
E & S Ring Management Corporation
Los Angeles, California
Their number one attribute is that they listen to you.“With a previous company, we liked YPA’s experience with property management. Yvette has been both a vendor to and a part of our industry. Their number one attribute is that they listen to you. They don’t offer cookie cutter solutions, ignoring your needs, and are quick studies. Their goal is to learn your goals, and then to help you achieve them.”
Vice President, Gables Residential
The personality profile program has been invaluable“This personality profile program gave me a better understanding about myself and more importantly a deeper understanding of others. It has allowed me to see how others probably view me and provides insight in predicting how a person might react in certain situations. The personality profile program has been invaluable for me both at work and at home.”
President & CEO
Word on the street is great, too. Find out what others are saying.
EQ has now become a common language in our department“You’ll be happy to know that EQ has now become a common language in our department – people talk about it all the time … that’s positive even if it just makes people more aware!”
I love your training sessionsDid I already tell you that I love your training sessions? Love your energy and your humor!!!
The only way people can really learn the hard life lessons is through making a connection with someone“Thank you for sharing your story with me. I realize I have been way too much in my own head for a very long time now. I was thinking about what you said and I do need to “just be” right now. I need to take off all the labels and stop trying to manufacture my next experience and enjoy what I have right in front of me. I can’t wait for things to be perfect, to lose weight, or to find the perfect job before I live life … Sometimes the only way people can really learn the hard life lessons is through making a connection with someone who has felt their pain and understands it. One truth I know, without a doubt, which I have seemed to have forgotten until now, is that God works through people and animals to touch us and teach us lessons. He used you to open my eyes and to remind me to love myself and to appreciate me for me. Thank you for that. I feel an odd sense of calmness this morning … “
They are telling me how “inspired” and “motivated” they are feeling today“I have been talking with many of our associates and they are telling me how “inspired” and “motivated” they are feeling today, from your training yesterday. I appreciate the time you took with everyone, even when discussions got off topic. It was a great day for everyone, myself included. What a great way to jump into our busy season. Thank you!”
Everyone felt safe and open for learning“More than anything else the material was presented with a high level of knowledge, sensitivity and passion so that everyone felt safe and open for learning. All the learning was supported by take home materials which were outstanding.”
Simply brilliant and engaged with our power panel“As moderator, Valerie Sargent is simply brilliant and engaged with our power panel. What a great panel. Truly Legendary.
It has encouraged me to forge a career and life path“It has encouraged me to forge a career and life path that works towards my strengths.”